No longer access to router web interface via Ethernet cable nor via remote access with IP Public
On the VMG8924-B10A routers, we are encountering 2 issues to get access to the GUI (web interface):
• The 1st one, after deploying a new router with the latest firmware version, when we plug a brand new network cable into the Ethernet port, the access to the local address 192.168.1.1 on a web page times out for some reason. This issue only seems to happen a few weeks later the 1st installation of the device where everything used to be working fine.
• The 2nd issue is, the remote access has been made "enable" for HTTP and HTTPS in the router management settings, for some reason this stops working after a few weeks since we cannot reach the GUI / web interface remotely anymore via the Static IP Public address provided by the ISP.
Note, in both cases the router itself works fine in terms of providing Internet service.
Can you please provide support on this that would be really helpful