Cannot set up ATP200 to connect to internet

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newcommer
newcommer Posts: 4
First Comment
edited April 2021 in Security

Hi

I use a modem and a USG50. This device has to be changed to an ATP200.

So I use the same cables as for the USG50, where they work properly. When I connect them to the ATP200 only the green LEDs are lighted. In the Quick Setup I insert the static IP adress from my ISP and when I test the internet connection, it fails. I have upgraded the firmware to V4.33(ABFW.1) but testing fails.

Has anyone an idea, what´s going wrong?

Accepted Solution

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @newcommer

    If the device wan type is static IP, you must to add Domain zone forwarder for DNS query.

    Go to “CONFIGURATION > System > DNS > Domain Zone Forwarder”, click “Add”

    Domain Zone　: *

    Public DNS　　 : Set to ISP DNS server or Google DNS server.

    Query via 　　: Select your Wan interface.

    image.png


  • newcommer
    newcommer Posts: 4
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    I tried the DNS from my ISP as well as the Google DNS adress. Both don´t work. The yellow LED´s are still dark and I get no connection to the internet.

  • newcommer
    newcommer Posts: 4
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    Yes, I can send it. Please tell me your e-mail.

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    @newcommer

    I will contact you via private message.😀

  • newcommer
    newcommer Posts: 4
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    Hi,

    yesterday I made a rest of the ATP and started the setup again. Now it works properly. Thank´s for helping me.

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Good to hear that.😀

    Let us know if you need any assistance.

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