Impossible to update firmware ZyWALL 310

Hi dear, 

i've a small problem, i'm trying to update the firmware of my Zywall 310 (i have two with HA PRO) but i can't, i get an error like : 
errno: -42012
errmsg: Device HA Pro is activated but the passive device is offline. The firmware upgrading process has been terminated.

I have two network cables (one on each VPN) but only one is light on (network up), the second is light down. Both cables have network ...

Thanks for your help

All Replies

  • Zyxel_StanleyZyxel_Stanley Zyxel Official Agent Posts: 599  mod

    Hi @steve15f

    To upgrading firmware when Device-HA Pro is enabled.

    System will upload firmware to passive device(ZyWALL#2) first.

    After passive device(ZyWALL#2) upgraded completely, then active device(ZyWALL#1) start to upgrading firmware.

    ZyWALL#2 will take over all of traffic and role will be “active” until next failover.

    Device-HA Pro is detected your passive device is offline so it stop upgrading process. 

    Please make sure passive device is sync-able with active device and status shows “success”.


  • steve15fsteve15f Member Posts: 16
    Thanks a lot it's working 
  • Zyxel_StanleyZyxel_Stanley Zyxel Official Agent Posts: 599  mod
    Hi @steve15f
    It's good to know you resolved it. :+1:
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