Impossible to update firmware ZyWALL 310

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steve15f
steve15f Posts: 16  Freshman Member
Friend Collector First Comment
edited April 2021 in Security
Hi dear, 

i've a small problem, i'm trying to update the firmware of my Zywall 310 (i have two with HA PRO) but i can't, i get an error like : 
errno: -42012
errmsg: Device HA Pro is activated but the passive device is offline. The firmware upgrading process has been terminated.

I have two network cables (one on each VPN) but only one is light on (network up), the second is light down. Both cables have network ...

Thanks for your help

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @steve15f

    To upgrading firmware when Device-HA Pro is enabled.

    System will upload firmware to passive device(ZyWALL#2) first.

    After passive device(ZyWALL#2) upgraded completely, then active device(ZyWALL#1) start to upgrading firmware.

    ZyWALL#2 will take over all of traffic and role will be “active” until next failover.

    Device-HA Pro is detected your passive device is offline so it stop upgrading process. 

    Please make sure passive device is sync-able with active device and status shows “success”.


  • steve15f
    steve15f Posts: 16  Freshman Member
    Friend Collector First Comment
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    Thanks a lot it's working 
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @steve15f
    It's good to know you resolved it. :+1:

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