firmware download feature is disabled due to ITS installed

Dovetail_MD
Dovetail_MD Posts: 81  Ally Member
First Anniversary First Comment
edited April 2021 in Security
USG 60 W says it wants an update and then gives me this notice.

.......................
Cloud Firmware

Please note that your new firmware download feature is disabled due to ITS installed. Please contact local support to ensure the upgrade is applicable.
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What is ITS in this context?

All Replies

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    @Dovetail_MD

    If you are running on a firmware version that has specific fix or changing. It will popup certain message to avoid the fix/changing missing after upgrading the firmware. You can cross check the fixes in the release note before deciding if you’re going to upgrade your firmware or not. 

    Charlie
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
    First Anniversary First Comment
    Thank you Charlie - so I looked at the PDF that was in the zip file I downloaded and had a go.

    It seems to have partially worked, but then gave me a failure notice so presume it does not like something about this particular box even though it was designed for it
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    @Dovetail_MD
    Can I know what failure notice did you get during updating firmware?
    Charlie
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
    First Anniversary First Comment
    Charlie - I am sorry I did not take a proper note of it - let us try again
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
    First Anniversary First Comment
    All I got was....

    Apply 433AAKZ0C0.conf failed and roll back to previous configuration. Please check log for detail information.

    Log she say "2019-03-19 09:16:56 -info-CAPWAP-Updated Configuration by a WLAN Controller Success. Partial Update
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    @Dovetail_MD
    What is firmware version of device?
    Can you private message the configuration to me for check further?
    Charlie
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
    First Anniversary First Comment
    I have sent you a private message

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