Password issue

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Dovetail_MD
Dovetail_MD Posts: 81  Ally Member
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edited April 2021 in Security
I've been away working and coming back I see there is an upgrade for myUSG 60 W.

So I try to log on to see whether I need it and I can't get access.

To cut a long story short it seems my admin logged on to make sure the USG 60 W was okay whilst I was away, got the "your password needs to be updated" prompt and did not take a note of it having generated and used a complex password.

Do I have to do a complete reset to sort this out?

And of course I'm not sure we have a current backup of the settings.

Best to all

Andy
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  • Jeremylin
    Jeremylin Posts: 166  Master Member
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    I forgot password before, so you can check Guide from FAQ to reset the password.
    FAQ
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Good morning

    Thank you Jeremylin

    Unfortunately the number of times I get near a serial cable is a least once every three years!

    Thank you for that link and I see....
    ....................................
    Note: You must physically beside at your device, and using serial connection for below SOP
    You can follow these steps to backup device running config:
    1. Reboot device
    2. Enter debug mode and type “atkz –b”
    3. Use “atgo” booting device
    .....................................

    For me there are several steps missing  - not the least finding an older laptop with a serial port to connect to the USG 60 W.

    But is this FAQ saying that as soon as I make that serial connection physically something will magically appear will allow me to enter debug mode or do I need to log on via some sort of command prompt?

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @Dovetail_MD

    Reboot the device, and enter any key within 3 secs to enter the  debug mode.(don’t need to login)
    In debug mode, you can type the commands that the guide mentioned.
    Charlie


  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Good morning Charlie,

    Sorry reboot which device?

    Do you mean the USG 60 W?

    Or do you mean reboot the USG 60 W with a laptop or something attached to the USG 60 W via the serial port with some type of software open?

    Reply with some instructions using baby steps please:-)

    Best 

    Andy
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    edited February 2019
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    @Dovetail_MD
    Let PC connect with USG60W via console cable. Also, you need to install tera term application(selected baud rate 115200), and reboot USG60W then enter any key in 3 secs.
    Therefore, the device will in debug mode.
    Charlie 
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Good morning Charlie,

    Thank you very much for this - I've downloaded teraterm and found a serial cable to connect a PC to the serial port on the USG 60 W.

    I'm afraid I'm stuck there - I assume the some sort of commandline to connect to the USG 60 W or does this only come alive once I do the reboot you describe?

    Also the teraterm seems to find Com 1  as there is only one com port on this PC but does not seem to allow me to enter the identity you mention being 115200 - does this only happen once I've rebooted the USG 60 W and connected to it?

    Best

    Andy
  • Jeremylin
    Jeremylin Posts: 166  Master Member
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    you need to go to Setup->Serial Port to modify the port to 115200.


    After PC connect with device via console cable, the windows will display as below. Then just do the progress which SOP mentioned.


    You can check instruction from internet, if face problems which  are related with configured tera term. Google is good tool :)
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Hi there

    Thank you for some more detail.

    I realised I was using the wrong window forTerra Term

    But with the PC connected to the Zyxel I do not get the response in the command window that you suggest I should - it stays blank - does this mean I need to reboot it before I get that message or that I'm simply not connected?

    TIA

    Andy
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @Dovetail_MD
    Have you changed the baud rate to 115200?
    I will private message you later.
    Charlie
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Yes I have changed the baud rate

    I have replied to your private message.

    Best

    Andy

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