ZyWALL 310 unexpected reboot
Accepted Solution
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5
All Replies
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Hi @XStead,About reboot issue, we need more information to help you on this case.I will send you private message for some basic information of this issue.0
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Yes, 2 diff USG 1100 start rebooting in last 10 days. Now disable AV, maybe rebooting stops.Third USG 1100 in another area without internet works normal.0
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I have a few ZyWALL 310, this problem is not observed.
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After 22 days it rebooted again... we are unhappy
Log contains etc..:
- NMI Watchdog interrupt on Core 0x00
..
*** Chip soft reset soon ***
...
Output the command:
"Router> show software-watchdog-timer log"
...
- Reason: Software Watchdog Reboot System
...
- Reason: Fatal Error Cause System Reboot
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- CPU 0 Unable to handle kernel paging request at virtual address 0000000000000044
etc..
We are waiting the resolution...0 -
I confirm.
After 2 weeks, 05/11/2018 was 2 unexpected reboots. Was holiday, can't collect logs via console.
Now connect and wait.0 -
Hi @XStead,We receive your console logs in the private message.We will analyze the logs and update the progress to you.0
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Today it reboots again.
I send you log in private message.
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0
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Hi,
Did you resolve the problem ?
Our zywall still restart itself randomly...
I've sent the logs in private
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5
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