Stuck at register device step

khacduyst
khacduyst Posts: 3
First Comment
edited April 2021 in Security
Hi, i'm stuck at device register step on initial setup wizard. It's keep saying that my device is not register but in my portal it is


i contacted support but have no answer. Please help me ASAP

Best Answers

  • khacduyst
    khacduyst Posts: 3
    First Comment
    Answer ✓
    Hi, thank for your reply.

    Yes, i did all those steps properly. I can connect to the internet from client via router ( which means internet work properly).

    #1 : internet connection test is OK. I can plug another computer to this router LAN port and access internet normally.  


    #2 : i clicked refresh button thousand times but it the status always Not Registered


    #3 : If i clicked register button, here what i can see ( i logged into zyxel portal before click ). Is this means register went through?



    #4 : And i can't go next, this dialog blocked me at this step

All Replies

  • khacduyst
    khacduyst Posts: 3
    First Comment
    Answer ✓
    Hi, thank for your reply.

    Yes, i did all those steps properly. I can connect to the internet from client via router ( which means internet work properly).

    #1 : internet connection test is OK. I can plug another computer to this router LAN port and access internet normally.  


    #2 : i clicked refresh button thousand times but it the status always Not Registered


    #3 : If i clicked register button, here what i can see ( i logged into zyxel portal before click ). Is this means register went through?



    #4 : And i can't go next, this dialog blocked me at this step

  • khacduyst
    khacduyst Posts: 3
    First Comment
    Thank @Zyxel_Stanley  for helping me resolve this. Update firmware and problem gone.

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