IDP signature update has failed

evgenyevgeny Member Posts: 2  Freshman Member
Hi, there is a USG 300 gateway at updating of IDP signatures (according to the schedule once a week)I receive an error:

IDP signature update has failed. Connection time out. Please try it later. System will retry automatically several seconds later. (failed) at Mon May 28 09:11:02 2018


  • BlabababaBlabababa Member Posts: 51  Ally Member
    I met this issue before and few hours later it came back to normal when I update the signature manually. Maybe you can try again sometime later.
  • evgenyevgeny Member Posts: 2  Freshman Member
    I had a similar on the USG 1000, after a while the very passed. And on USG 300 neither manually nor according to the schedule isn't updated since may 9.
  • Zyxel_CooldiaZyxel_Cooldia Zyxel Official Agent Posts: 258  mod
    edited May 29, 2018 11:18AM
    Hi @evgeny,
    I will help you to troubleshooting via private message.
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