secuextender does not install

FabrizioFabrizio Member Posts: 5  Freshman Member
hello, I have a problem with the installation of secuextender, I get the error "Service ZyWall SecuExtender Helper failed to start" pc windows 7 64 bit. thanks

Comments

  • Zyxel_CharlieZyxel_Charlie Zyxel Official Agent Posts: 895  mod
    @Fabrizio
    It seems you need to install secuextender by administrator privilege.(click right mouse button->Install it by administrator) Also, please update your windows to the latest release.
    what version of windows 7 are you using?(Windows 7 Starter,Home Basic, Home Premium,Professional,Enterprise, or Ultimate)
    Charlie
  • FabrizioFabrizio Member Posts: 5  Freshman Member
    the verison is windows 7 pro 64bit, I already tried with runa as administrator, in the event viewer appear errors 7000 and 7009


  • Zyxel_CharlieZyxel_Charlie Zyxel Official Agent Posts: 895  mod
    @Fabrizio
    Can you check the status of Secuextender (click Icon)on Network adapters. If the message showing "this device does not working", please screenshot the message to me.

    Also, Start the secuExtender helper manually on Service page.


    Charlie
  • FabrizioFabrizio Member Posts: 5  Freshman Member
    I solved by reinstalling the s.o. thanks for the support
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