AIshield on Multy Plus seems to be blocking Windows 10 update downloads

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Ashenshugar
Ashenshugar Posts: 3  Freshman Member
First Anniversary
edited November 2019 in Multy WiFi System
I have recently installed a Multy Plus mesh WiFi network and activated the AIshield license, however it appears to be blocking downloads from windows 10 update on my PCs.
If I inactivate the intrusion prevention system in the AIshield phone app the download completes successfully on a restart of the PC.
I have not set up any profiles or added any site to the forbidden or trusted lists.
Does anyone know how I can configure AIshield to allow traffic from Windows Update Servers?


#MultyPlus_Nov_2019

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  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
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    Hi @Ashenshugar,
    In order to provide you with better assistance, we have contacted you via private message. Please kindly check your message box.
  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
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    Hi @Ashenshugar ,

    After our investigate, the IPS does block the Win10 upgrade server, we will fix this issue on next IPS signature data update.
    If there is a similar issue that happened in the feature, please add the threat IP/Link to the trusted list.
    Please follow the below steps to add it into the trusted list, it can allow the IP/Link pass-through the AiShield.

    Best Regards,
    Eric

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