ContentFilter availability
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Hello,
we have problems with availability ContentFilter service. USG110 - FW V4.38(AAPH.0)ITS-WK26-r94697
Example from log :
2020-07-31 12:02:23 notice / Content Filter / Service is available now
2020-07-31 12:01:44 alert / Content Filter / Service is unavailable now
2020-07-31 12:01:44 alert / Content Filter / Service is unavailable now
and few examples :
2020-07-30 16:16:31 alert/warning-web-sites/WEB WARNING/www.vbktrade.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 09:43:28 alert/warning-web-sites/WEB WARNING/detectportal.firefox.com : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 10:03:33 alert/warning-web-sites/WEB WARNING/www.oldiesradio.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 13:03:51 alert/warning-web-sites/WEB WARNING/postsignum.ttc.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 16:16:31 alert/warning-web-sites/WEB WARNING/www.vbktrade.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 09:43:28 alert/warning-web-sites/WEB WARNING/detectportal.firefox.com : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 10:03:33 alert/warning-web-sites/WEB WARNING/www.oldiesradio.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 13:03:51 alert/warning-web-sites/WEB WARNING/postsignum.ttc.cz : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
Very thanks for answer Vaclav
0
Accepted Solution
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Hi @kyssling,
Thanks for the remote session.
I add DNS Address/PTR Record “webres.2.geo.ctmail.com=216.163.188.49”.
You can monitor Content Filter and see if the issue is resolved.
5
All Replies
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Hi @kyssling,We are aware of this symptom and we are investigating it.We will send you feedback once we come to a conclusion.0
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Hello, is there any new info?
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Hi @kyssling,
Thanks for the remote session.
I add DNS Address/PTR Record “webres.2.geo.ctmail.com=216.163.188.49”.
You can monitor Content Filter and see if the issue is resolved.
5 -
any news?
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Hi, last advice from Zyxel is for me : update firmware to 4.39. But I am now carefull, holiday/hospital i dont want more problem with device ...
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Hi @Skylink,We suggest you upgrade USG60W to 4.39 to prevent the issue.0
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thank you0
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Mazbe better upgrade to 439AAPH0ITS-WK32 ?For example fixed :"Fix: The continue action of content filter unrated warning page does not work."
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Hi @kyssling,
4.39 WK32 is removed and the latest firmware 4.39 WK36 will be released recently.
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I can not find WK36, nor on the Firmware thread nor on support.zyxel.eu1
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