ATP800 REBOOT UNEXPECTLY

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SergionCTRL
SergionCTRL Posts: 9
First Anniversary First Comment
edited April 2021 in Security
hi, yesterday we changed our zywall 310 for the new atp800 and we have the problem of unexpected reboots again, specifically today at 10am it has restarted itself, do you have any firmware that will fix it? V4.55 (ABIQ.0) is currently installed

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Can you send me your configuration and diag-info in a PM for further analyzing.
  • SergionCTRL
    SergionCTRL Posts: 9
    First Anniversary First Comment
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    Hi Cooldia,

    Files are send in a PM

    Regards
  • SergionCTRL
    SergionCTRL Posts: 9
    First Anniversary First Comment
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    Hi Cooldia,

    With the new firmware, the same thing happens, the firewall keeps restarting ...

    I installed the new firmware last night at 10:40 p.m. and it just rebooted now at 3:45 p.m.

    I send you the diag by PM
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited July 2020
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    We are analyzing the diag-info. I will get back to you soon.
    Please disable UTM related service on ATP800 temporarily during our analysis.

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