Two Factor Authentication with Active Directory User

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  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
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    Hi @Romeo

    We're checking on this and will send private to you about this

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
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    edited April 2020
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    Hi @Romeo

    We just quick tried 2FA via SMS and email, both can receive the message. Can we have quick check on your device via https GUI??

    Please send private message to me if it's okay.


    BTW, can reboot solve this issue?

  • Romeo
    Romeo Posts: 7
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    https://businessforum.zyxel.com/discussion/comment/12889#Comment_12889

    Yes, as I told you it was working fine until yesterday then it suddenly stopped. The device has been on for 25 days. I cannot reboot the device in the middle of the day when everyone is connected....

    I'll send you the HTTPS credentials via PM.

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
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    Hi @Romeo

    As talked, please have a check on the patch firmware. If issue still exist, please let us know.

  • Niviteka
    Niviteka Posts: 16  Freshman Member
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    edited April 2020
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    Hi Zyxel_Vic. We have the same problem:(
    Simple AD-auth by AD group working fine after upgrade to V4.35(AAAB.3)ITS-WK13-r92843, BUT 2-factor AD-auth by AD group stil not working.
    We use V4.35(AAAB.3)ITS-WK13-r92843 firmware.
    Error the same: Can't get email from user:





  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @Niviteka
    For this case,
    on AD, can I know did you enter the email information on the test account?

  • Niviteka
    Niviteka Posts: 16  Freshman Member
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    edited April 2020
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    Zyxel_Charlie said:
    @Niviteka
    For this case,
    on AD, can I know did you enter the email information on the test account?

    Yes, information is present. Mailbox is active. Account enabled.
    Even in the test inside the ext-group-user mail is present





  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @Niviteka
    For this case, 
    can you private message your configuration for check further?

  • Niviteka
    Niviteka Posts: 16  Freshman Member
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    edited April 2020
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    I sent a config to you in PM.

  • itxnc
    itxnc Posts: 98  Ally Member
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    This is showing fixed in v4.38 release notes, which just got released. But also looks like it got pulled. Can't download it.

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