[NEBULA] constant disconecction issue

SamuelSamuel Member Posts: 3
edited June 3, 2020 9:34AM in General discussion

Hello, in one site have 6 AP NWA1123-ACv2, 4 wired and 2 Wireless Uplink,

One of these AP have constatd disconection, I attach a picture for 7 days operation and attach a log for these ap.

Can you help me to solve this issue?

All Replies

  • Zyxel_JoslynZyxel_Joslyn Zyxel Official Agent Posts: 182  mod

    Hi @Samuel

    The attachments have been deleted since there is some credential information in the content.

    From the logs, I saw the error message showed "Gateway is unavailable" almost every minutes.

    Could you help to check your environment to ensure there is no other device who has the same IP address as 192.168.1.1? It might affect its routing and cause the connection interrupted.

    Thanks.

    Joslyn

  • SamuelSamuel Member Posts: 3
    edited March 10, 2020 9:35AM

    Hello, Joslyn thanks a lot for the answer.

    Im sure that only the gateway have the 192.168.1.1 ip address, it is the ISP router and no have other equipment providing IP´S, the other 5 APS not fail, 4 wired connecction and 2 wireless uplink, but only 1 fail.

    Now I Put fixed ip to the AP with the issue but not work always have random disconecction.

    Please, help.

  • Zyxel_JoslynZyxel_Joslyn Zyxel Official Agent Posts: 182  mod

    Hi @Samuel

    We thought the log was caused by WDS disconnected, and we are trying to realize what the roor cause is.

    However, it seems the status has been stable almost 2 days.

    Could you share if you changed the environment or did any action for the AP?

    Thanks.

    Joslyn

  • SamuelSamuel Member Posts: 3

    Thanks Joslyn, the last change in the AP was DHCP to Fixed IP, not other chage.

    This is not my house, is a customer´s house, today i will ask for the network performance.

    Samuel

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