Firmware management scheduling

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JoeCraw
JoeCraw Posts: 15  Freshman Member
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edited April 2021 in Nebula

When scheduling a switch firmware upgrade in the new NCC 2.0, the time changes to 13 hours ahead of the time set.

I set an firmware upgrade for 3 switches for tomorrow at 1:00. After pressing save, it displayed as 14:00. If I look at the setting in the old NCC 1.0, it shows as 1:00. It also shows as 1:00 if I view it through the new NCC 2.0 on the General settings page. I am hoping this is a display bug and the update will happen at 1am.

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  • Zyxel_Jason
    Zyxel_Jason Posts: 395  Zyxel Employee
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    edited January 2020
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    Hi @JoeCraw ,

    Sorry but I don't see the same symptom in my local test.

    Have you check if the time value of "Upgrade schedule" column in the bottom table is correct or not?

    If it is correct, the upgrade process of your Switches should still work as you expect (1 AM tomorrow).

    If not, please go to Nebula 1.0 and re-configure it again.

    Jason
  • Zyxel_Jason
    Zyxel_Jason Posts: 395  Zyxel Employee
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    Hi @JoeCraw ,

    After some more tests, I can reproduce your issue in Nebula 2.0.

    We find the root cause is the time zone setting.

    If your PC's time zone is different from site-wide time zone setting, you will see the symptom.

    We are now working on it, as I mentioned, please use Nebula 1.0 to re-configure the upgrade schedule as a workaround.

    I will update here when the issue is fixed.

    Sorry for your inconvenience.

    Jason
  • JoeCraw
    JoeCraw Posts: 15  Freshman Member
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    My site time in General Settings is set to America - New York (UTC -5.0) and my PC is set to (UTC-5:00) Eastern Time (US & Canada) so I have the issue with having the same time zone on both the PC and the site-wide setting.

    FYI, the time value under "Upgrade schedule" was the correct time. It only appeared incorrect in the drop-downs at the top of the screen where you set the time. The upgrade was successfully done earlier today at 1am (which was the time set) so ignoring the incorrect drop-down time change is OK. The time under "Upgrade schedule" is the time the update was processed.

  • Zyxel_Jason
    Zyxel_Jason Posts: 395  Zyxel Employee
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    Hi @JoeCraw ,

    Thanks for your update.

    I have followed the setting you mentioned above and I can reproduce the same symptom you saw.

    I have helped you reporting this symptom and we are working on it.

    I will update here when the issue is fixed.

    Jason
  • Zyxel_Jason
    Zyxel_Jason Posts: 395  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi All,

    The issue for Schedule Firmware Upgrade is already fixed on Nebula 2.0.

    Please feel free to use the feature.

    Thanks.

    Jason

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