Nebula SD-WAN upgrade units

PLAN42
PLAN42 Posts: 2
Nebula Gratitude First Comment
edited April 2021 in Security

Hi

The only category for SD-WAN I could find were in the Polish forum, but I hope it's ok with my school-english.. :)

Having a problem upgrading units attached to my SD-WAN.

When addressing them individually I get the message they are managed in SD-WAN, which should be correct.

When addressing them via Nebula the upgrade button (the cloud symbol on image) seems to have no action. How do you adress upgrading?

/Patrick


All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited January 2020

    Hi @PLAN42

    Could you authorize our support account to your GROUP so that we can help to check further on your device and see what's going on there?

    Here it is our support account:

    cso_security@zyxel.com.tw

    Just add this account into the Administrators list then we'll be able to check for you.


  • PLAN42
    PLAN42 Posts: 2
    Nebula Gratitude First Comment

    Arranged!

    /Patrick

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @PLAN42

    We've seen the symptom on your device and now checking on it. This issue will be solved soon on the portal, I'll let you know when it's done.


    Thank you for the kindly feedback.

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