SSL VPN problem

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,431  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @InShape

    Welcome to Zyxel Community. ?

    Can you attach the error log when you connect the SeceExtender to USG?


    Device log at “Monitor > Log”

    Windows SecuExtender client log “SecuExtenderHelper.log” is located at C:/


  • Had the same error but just found out that if you go to Object -> Auth. Method and add the specific auth method your using (in my case it was AD) that will fix the issue.


  • td_sb
    td_sb Posts: 1
    Sorry to bump this thread but I am getting the same issue this morning with one of my users.
    Only one user is having the issue on my end. They could connect and work just fine yesterday. When they tried to connect this morning they are getting disconnected after ~7 seconds or so.

    [ 2022/02/04 09:08:11 ][SecuExtender Agent][ERROR]   **** Error 0x800b0109 authenticating server credentials! (0x0)

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