Content Filter license is not delivered by Zyxel (via Digital River).
Hello,
I have a big problem with Zyxel and find it a pity how one is left hanging as a customer.
About my problem:
On 24.09.19 I ordered a Content Filter license on the Zyxel page. During the ordering process you will be redirected to Digital River. I paid the same day.
On 26.09.19 I received the order confirmation (15459045010) from Digital River.
Since then I haven't received the license via the Content Filter.
Digital River does not reply to my mails. Zyxel also does not help me by phone or e-mail.
I regret having bought the USG20W because Zxyel hangs a customer like that.
But instead of Zyxel's help, probably only the post will be deleted.
I have a big problem with Zyxel and find it a pity how one is left hanging as a customer.
About my problem:
On 24.09.19 I ordered a Content Filter license on the Zyxel page. During the ordering process you will be redirected to Digital River. I paid the same day.
On 26.09.19 I received the order confirmation (15459045010) from Digital River.
Since then I haven't received the license via the Content Filter.
Digital River does not reply to my mails. Zyxel also does not help me by phone or e-mail.
I regret having bought the USG20W because Zxyel hangs a customer like that.
But instead of Zyxel's help, probably only the post will be deleted.
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The problem is now solved. Zyxel or Zyxel_Emily was very helpful and had solved the problem satisfactorily for me. However, I will avoid Digital River.
Thanks again Zyxel_Emily
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