[NEBULA] NAP203 shows offline in nebula

PathfinderPathfinder Member Posts: 3  Freshman Member
edited April 21, 2020 10:03AM in Nebula AP

My two AP's show offline in nebula but are online and I have internet connectivity via the AP's. AP's are configured with a reserved IP in DHCP. Those IP's do not respond.

Any ideas?



  • Nebula_DeanNebula_Dean Zyxel Official Agent Posts: 290  mod
    Hi Remy, 
    Please check your inbox, I've sent you a message to check with this. 
    Just for a note, you can check this FAQ for the methods to configure management IP for the NAP, Link Here .

  • Nebula_DeanNebula_Dean Zyxel Official Agent Posts: 290  mod
    Hi Remy, 
    Any luck getting things back? If not, please check your inbox as I have PMed you to assist you check this problem.

  • AK123AK123 Member Posts: 3
    Hello, I am having the same issue. Very strange as should pick up with Mac address. Mapping says the device is still offline in Taiwan. 

    I have 3 more to setup at an office today so would like to resolve this asap please. 
  • Nebula_FredaNebula_Freda Zyxel Official Agent Posts: 241  mod
    Hi @AK123,
    I have sent you a message and please check your inbox.
  • lucapelucape Member Posts: 1
    i've the same problem with my AP, it's working properly, client can connect and surf internet but in nebula AP show offline. How i can resolve?

  • Nebula_JonasNebula_Jonas Zyxel Official Agent Posts: 126  mod
    Hi @lucape,

    To communicate with Nebula control center (NCC), please check with below ports and protocols are not blocked by the firewall or ISP.

    Port 443 and 6667 are used in TCP for Nebula Cloud Management.
    Port 123 is used in UDP for Network Time Protocol(NTP).

    You could use this website http://portquiz.net:6667/ to check if port 6667 is not blocked.
    *Please note that the web page is only supported by IE and Edge. 

    The links below and screenshot are for your reference about connecting to NCC.

    Hope it helps.
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