ATP Email Security kills *.zip files

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Michael_I
Michael_I Posts: 42  Freshman Member
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edited April 2021 in Security
Hello,

the zip-files scanned by the atp can´t be opened. I think the atp kills the *.zip file while scanning.

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  • Michael_I
    Michael_I Posts: 42  Freshman Member
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    I checked it again. It only happens when the zip file, scanned by email security, has a passwort. Email Security destroys the zip-file, so it can be opended in Outlook.
  • lalaland
    lalaland Posts: 90  Ally Member
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    Is anti-malware also enabled on ATP?
  • Michael_I
    Michael_I Posts: 42  Freshman Member
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    Yes, could this be the problem?


  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
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    Hi @Michael_I,

    ATP cannot decompress password protected files.

    When "Destroy compressed files that could not be decompressed" is selected, ATP deletes compressed files that use password encryption.

    You will find the warning message in the log.



    Hence, disable "Destroy compressed files that could not be decompressed" and try it again.


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