what means has deauth by STA Logout on Channel: 40, SSID: xxx, 5GHz, Signal: -73dBm, Tx/Rx: 0/0

Hi All, 

I hope somebody can help me out. I see in the logs in the control center for a device the message deauth by STA Logout on channel Reason 1. The device is a windows 10 Dell laptop. I also see the laptop sometimes is loosing the Wifi connection and reconnects than. Is it something I can solve in the control center of is it something I need to solve on the laptop. Anyone has an idea? 

Thanks in advanced for your help. 

Regards,

Stefan Verheggen

All Replies

  • Zyxel_PandaZyxel_Panda Zyxel Official Agent Posts: 88  mod
    Hi @sverheggen

    Based on the log "has deauth by STA Logout on Channel: 40, SSID: xxx, 5GHz, Signal: -73dBm, Tx/Rx: 0/0 , we can see that STA connected to the 5GHz with channel 40 and signal strength is -73dBm , the reason code 1 is "STA was deauthenticated because unspecified reason".

    You can refer more reason codes definition as below link:
    https://support.zyxel.eu/hc/en-us/articles/360009469759-What-is-the-meaning-of-802-11-Deauthentication-Reason-Codes-

    Please help to enable Zyxel support privilege, Help > Zyxel Support


    As well as share us the Org and site name and provide the MAC address of Dell laptop for checking the relevant configuration and logs.

    Except Dell device, did all other devices have the same issue symptom?

    Thanks!
  • sverheggensverheggen Member Posts: 6
    Hello, 
    Thanks for your reply. The mac address is D4:D2:52:39:17:DC the name of the laptop is: Laptop July. I did they above. The organization is All in beveiliging sitename Fam Verheggen Prive. I did the step described above. Other systems don't have problems where I am aware off. Thanks for your help, time and effort. Regards, Stefan
  • Zyxel_PandaZyxel_Panda Zyxel Official Agent Posts: 88  mod
    Hi @sverheggen
      
    Please provide the complete model name of Dell laptop to me, so we will try to find the same laptop to reproduce the issue symptom.
    Or shall we arrange a time on May 8th tomorrow to do the tests with Dell laptop?
    And provide us the remote access (like using Teamviewer or else) of other PC/laptop could be access to AP,  so we can clarify the more details behavior on the AP by SSH session,
    if so, please share me the Teamviewer ID and password by private message.

    Thanks a lot!

    Best regards,
    Panda 
  • sverheggensverheggen Member Posts: 6
    Hi Panda, I don't understand what you need. Do you need the laptop that has the problem or do you need the laptop where I access the access points? The laptop that has the problem doesn't disconnect all the time and it is not easy to reproduce. If you like this Monday we can initiate a session with teamviewer. In the morning around 9:00 Dutch time if that suits you? Thanks in advanced for your help. Regards, Stefan
  • Zyxel_PandaZyxel_Panda Zyxel Official Agent Posts: 88  mod
    Hi Stefan,

    Okay, thanks for your help, I'm available to access Teamviewer session at that time.
    Please provide me the model name of Dell laptop as well.

    Thanks a lot.
  • sverheggensverheggen Member Posts: 6
    Hi Panda, it is an inspiron 7786 2-in-1. I will send you the teamviewer codes when I installed it. Thanks again for your help. Regards, Stefan
     
  • Zyxel_PandaZyxel_Panda Zyxel Official Agent Posts: 88  mod
    edited May 14, 2020 3:10PM
    Hi Stefan,

    Thanks for providing the remote access yesterday, because the issue symptom occurs randomly and we didn't see that yesterday. 
    So I helped to update the latest firmware for all 4 NAP102 APs and adjust some configurations:
    1. Change country from Taiwan to Netherland
    2. Enable DCS schedule at midnight everyday
    3. Disable DCS client aware

    However, the Dell inspiron 7786 2-in-1 is used the wireless cared with Intel AC-9560 , we checked that there is a new urgent driver was released, please update it as below link:
    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=3p529

    So please update it and keep observing for a while to see if it will happen again.

    Hope it helps.

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