Secuextender GUI, notification about Service error
Options
Mario
Posts: 104 Ally Member
Hi
Just had a case when a customer can't conect to SSL VPN.
At the logs, you see the cause for the problem. It's also easy to resolv, the service was set to manual by some "tewaking tool".
Logfile
[ 2020/04/20 09:30:05 ][SecuExtender Agent][DETAIL] Checking service (first) ...
[ 2020/04/20 09:30:05 ][SecuExtender Agent][ERROR] SecuExtender Helper is stopped (0x2)
[ 2020/04/20 09:30:05 ][SecuExtender Agent][ERROR] OpenSCManager failed (5) (0x5)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to Start service: ZyWALL SecuExtender Helper (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] You must startup the "ZyWALL SecuExtender Helper" before using SecuExtender (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][DEBUG] SSL Connection is going to be closed
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to send request string: 6 (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to delete routing when exit. (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][DETAIL] Connection ends.
[ 2020/04/20 09:30:05 ][SecuExtender Agent][ERROR] SecuExtender Helper is stopped (0x2)
[ 2020/04/20 09:30:05 ][SecuExtender Agent][ERROR] OpenSCManager failed (5) (0x5)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to Start service: ZyWALL SecuExtender Helper (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] You must startup the "ZyWALL SecuExtender Helper" before using SecuExtender (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][DEBUG] SSL Connection is going to be closed
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to send request string: 6 (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][ERROR] Failed to delete routing when exit. (0x6)
[ 2020/04/20 09:30:06 ][SecuExtender Agent][DETAIL] Connection ends.
Please show this erro also at the gui, cause 99% of the Users don't know this log.
Thanks
Mario
0
Categories
- All Categories
- 397 Beta Program
- 2.1K Nebula
- 116 Nebula Ideas
- 78 Nebula Status and Incidents
- 5.1K Security
- 52 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 70 Switch Ideas
- 907 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 332 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.9K FAQ
- 880 Nebula FAQ
- 415 Security FAQ
- 221 Switch FAQ
- 195 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 137 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 73 About Community
- 63 Security Highlight