How can I bypass the wizard on VPN2S?

Apparently, this thing (VPN 2S) REALLY wants me to go through the wizard and get updated firmware, et al. While a nice thought, my device is NOT connected to the internet, so I can't download the firmware. And, I can't get out of it. I'd really like to preconfigure this thing before I get to my client site, so I'm not kicking them offline while I figure out how to do this. Please tell me there's a way around the "wizard." While it's a lovely thought, I don't think it's quite as thoughtful as intended.

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  • Zyxel_JerryZyxel_Jerry Zyxel Official Agent Posts: 76  mod
    edited February 6, 2020 9:31AM

    Hi @DHLewis

    Welcome to Zyxel Community

    I’m not sure which firmware you current using,

    Before the firmware version 1.09(ABLN.0), it could not canceled the wizard on VPN2S.

    You can use local firmware upgrade to the latest firmware version.

    I’ll send you the latest firmware in private message.

  • Jerry, I'm glad to hear the cancellation option is now integrated into the setup. That should help others going forward. But, it put me into a bind...now that I've upgraded it, I can only connect using my mac and safari browser. I wouldn't mind too much, but, this is for a client whom I support remotely 80% of the time, and they have no macs/safari options in the building. from what I read, it appeared that there may be some certificate or other security "enhancements" that may be preventing access; alternatively, the message about "enabling java" is troubling, as few browsers support java (ie & safari being the only two I know of).

    is there a non-java interface option? or some other mechanism (perhaps a dedicated management app) that would streamline connectivity? Any assistance on that would be greatly appreciated! From what I've seen, I'm liking the looks of the firewall, and would like to make it my "go-to" for my smaller clients. But, I've burned a fair number of hours just in trying to get back to the interface.

    Thanks again!

    Dan

  • Jerry, to follow up...you have my most sincere and heart-felt thanks! The firmware you sent me was the same as what I got during the setup/update. However, something is clearly different, as all of my browsers (apple & windows) are connecting. would like it connect a little faster, but, right now, I'm very happy to see what I'm seeing. The firmwares are the same releases. I don't know if I got corrupted download or if thre's a slight difference between what you sent, and what my unit found on the auto-update. (might be worth snooping; if they are different, i'd suggesting making the one you sent available to the auto-update sessions)

    At this point, I seem to be getting good response time, and consistent access to the interface.

    Thank you so much!

    ~Dan

  • Zyxel_JerryZyxel_Jerry Zyxel Official Agent Posts: 76  mod

    Hi @DHLewis

    We’re glad to hear that the problem is solved on your site.

    The firmware on auto-update is the same with the firmware I sent it to you.

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