GEO-ip database update problem.

Niviteka

We have 2 Zywall 310 devices. Both have a CF license activated. Firmware versions are the same.

In this case, one device updates the GEO-IP data normally, while the other does not update.

When updating manually, the following error appears.

Geo-IP country database version 20190904 download has failed

Auto-update also does not work.

In this case, the IDP/AppPatrol signatures are updated normally on both devices.

Zyxel_Cooldia

Hi @Niviteka

It may need to check this issue on live site, I will contact you via private message.

Niviteka

THANKS- Problem was in limited ISP connection.

jasailafan

I got the same issue on ZyWALL 110 and talked with zyxel support last week.

The zyxel Support told me it is confirmed as a bug on the Geo IP update server and the issue is planned to be fixed in November.

So let's wait for the fix.?

jasailafan

Niviteka,

Zyxel support just told me the issue on the Geo IP update server is fixed.

The database is able to be updated to the latest version successfully.

Try to update the database on your zywall310.

Zyxel_Cooldia

Hi @Niviteka ,

Welcome to Zyxel Community. ?

Feel free to let us know if it is still fail to get latest update.

Niviteka

Hi!

Unfortunately, the situation has not improved.

There is still an error on 1 device.

Niviteka

https://businessforum.zyxel.com/discussion/comment/9632#Comment_9632

Unfortunately, the situation has not improved.

There is still an error on 1 device.

The problem is only with updating the GEO-IP database.

In this case, IDP/APP Patrol updates occur normally.

Zyxel_Cooldia

Hi @Niviteka

It may need to check this issue on live site, I will contact you via private message.

Niviteka

THANKS- Problem was in limited ISP connection.