How to uninstall ZyXEL SecuExtender for Mac ?

sirivanhoe
sirivanhoe Posts: 18  Freshman Member
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edited April 2021 in Security
Hi,

some time ago I installed the SecuExtender VPN IPsec client for MacOS but I ended-up not using it as I'm fine with IPsecuritas (the same I use for other connections as well).

I see the client still running at boot and since I don't use it, can anyone please help directing on how to uninstall it ? Not found so far looking amongst the application on my Mac nor in ZyXEL KB.

Thanks in advance
Peppe

All Replies

  • CHS
    CHS Posts: 177  Master Member
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    Hi @sirivanhoe

    It is the same to uinstalling  applications from Mac.

    First you have to stop the service.

    And Go to Finder sidebar > Applications and find SecuExtender.

    You can drag the app from the Applications folder to the Trash. Then will uninstall from your Mac.

    Also you can reference to Apple Q&A:https://support.apple.com/kb/ph25083?locale=en_US

  • sirivanhoe
    sirivanhoe Posts: 18  Freshman Member
    First Anniversary Friend Collector First Comment
    Thanks @CHS for your attention.

    I should have mentioned that the problem is that there's no trace in the Applications folder of the app, neither looking for ZyXEL nor SecuExtender or similars.

    It's just that I can see this running process:

    <div>/Library/Application Support/ZyXEL SecuExtender/zywall-vpn-service<br></div><div></div>

    started by launchd at boot (and it doesn't appear amongst the Login items for my user), and I can't figure out how to uninstall it's containing app that, in turn, I can't find where it is installed.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,357  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @sirivanhoe  

    You can use “AppCleaner” to find all of the file that installed on your Mac.

    And also, you can remove all of files by this tool.( https://freemacsoft.net/appcleaner/)


  • sirivanhoe
    sirivanhoe Posts: 18  Freshman Member
    First Anniversary Friend Collector First Comment
    edited November 2018
    Thanks Zyxel_Stanley for your attention too. 

    I apologise for the delay. The problem is that even AppClean doesn't detect the app as installed by specifying any search string like "zyxel" "zywall" or even only "zy", neither it accepts a drag&drop from any content within the above path in my previous message.
    My situation seems different than yours. I see you see the app correctly listed under the /Applications folder where you would naturally look for it.
  • Try this

    to stop the service:

    $ sudo launchctl unload /Library/Application\ Support/ZyXEL\ SecuExtender/com.zyxel.ZyWALL-VPN-Service.plist

    $ sudo launchctl unload /Library/LaunchDaemons/com.zyxel.SecuExtenderHelper.plist


    to disable the service:

    $ sudo launchctl disable system/com.zyxel.SecuExtenderHelper.plist

    $ sudo launchctl disable system/com.zyxel.ZyWALL-VPN-Service.plist

    you need sudo privilege, though.

  • sirivanhoe
    sirivanhoe Posts: 18  Freshman Member
    First Anniversary Friend Collector First Comment

    HI roadrunner,

    thanks for taking care of this. The info looks promising. In the meanwhile I completely removed anything pertaining the client on my Mac (not the USG60, which is happily working).

    I'll take care of these info this notwithstanding, I suspect they might turn out useful again in the future.

    Regards

    Peppe

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