Stuck at register device step

Hi, i'm stuck at device register step on initial setup wizard. It's keep saying that my device is not register but in my portal it is

i contacted support but have no answer. Please help me ASAP

Best Answers

  • khacduystkhacduyst Member Posts: 3
    Accepted Answer
    Hi, thank for your reply.

    Yes, i did all those steps properly. I can connect to the internet from client via router ( which means internet work properly).

    #1 : internet connection test is OK. I can plug another computer to this router LAN port and access internet normally.  

    #2 : i clicked refresh button thousand times but it the status always Not Registered

    #3 : If i clicked register button, here what i can see ( i logged into zyxel portal before click ). Is this means register went through?

    #4 : And i can't go next, this dialog blocked me at this step

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